Nilambag Palace HotelRajkot Road, Nilambaug Circle, Bhavnagar

• According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at Nilambag Palace Hotel. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in.
• The primary guest checking in to the hotel must be at least 18 years of age.
• The standard check-in time is 12:00 PM and the standard check-out time is 12:00 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out. Early check-in or late check-out is subject to availability and may be chargeable by Nilambag Palace Hotel.
• Unmarried/Unrelated couples will not be allowed to check-in. Nilambag Palace Hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. This is at the full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances.
• Customers with Local IDs will not be allowed to check-in. Nilambag Palace Hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city.
• The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged by the hotel at the time of check-out from the hotel.
• For any update, the customer shall pay applicable cancellation/modification charges.
• Modified bookings will be subject to availability and revised booking policy of the hotel.
• The cancellation/modification charges are standard and any waiver is entirely on the hotel's discretion.
• Number of modifications possible on a booking will be on the discretion of Goibibo.
• Selective offers of Goibibo will not be valid on cancellation or modification of a booking.
• Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification

Safety and Hygiene

• Quarantine protocols are being followed as per local government authorities

• Guests from containment zones are not allowed

• Shared resources in common areas are properly sanitized

• Property staff is trained on hygiene guidelines

• Guests with fever are not allowed

• Guests without Aarogya Set app are allowed

• Hand sanitizer is provided in guest accommodation and common areas

• Thermal screening is done at entry and exit points

  Guest Profile

• Unmarried couples are not allowed

• Bachelors allowed

• Guests below 18 years of age are allowed

• Suitable for children

  Room Safety and Hygiene

• All rooms are disinfected using bleach or other disinfectant

• Linens, towels, and laundry are washed as per local guidelines

• Rooms are properly sanitized between stays

• Hand sanitizers are not available in the rooms

  Payment Related

• Credit/debit cards are accepted

• Master Card, Visa and American Express cards are accepted

  Food Arrangement

• Non veg food is not allowed

• Outside food is not allowed

• In room dining not available

  Food and Drinks Hygiene

• COVID-19 guidelines for Food Hygiene is followed as per government guidelines

• Social distancing is followed in restaurants

• Serveware and supplies are sanitized before they are brought to the kitchen

• Masks and hairnets are mandatory for staff in restaurants

  Smoking/Alcohol consumption Rules

• Smoking within the premises is allowed

• There are no restrictions on alcohol consumption

  Property Accessibility

• The property is Elderly-friendly/Disabled-friendly

• Bed height is not accessible

• The entire unit is not accessible by wheelchair

• The property has a wide entryway

  ID Proof Related

• Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)

• PAN Card, Office ID and Non-Govt IDs are not accepted as ID proof(s)

• Local ids not allowed

  Other Rules

• Does not allow private parties or events

• Visitors are not allowed

• We do not allow unmarried / unrelated couples to checkin. This is at full discretion of the hotel management. No refund would be applicable in case the checkin is denied under such circumstances.

  Child Extra Bed Policy

• An extra bed will be provided to accommodate any child included in the booking for a charge mentioned below.